FAQ's
When can I expect my order?
Orders are processed within 1-2 business days (Monday to Friday). Delivery typically takes an additional 3–5 business days. So, you can expect your order to arrive within 5–7 business days in total.
The expected delivery time of my order has passed. Where is my order?
In 99% of cases, orders arrive within the expected delivery timeframe. However, sometimes delays may occur during shipping. If your order hasn’t arrived after the expected delivery date, please contact us immediately at support@furnitureconnectionstore.com so we can assist you.
I want to return an item. How do I do that?
You can return products within 30 days of receiving them. Depending on your preference, you may request a replacement or a full refund. For detailed instructions, please see our Return & Refund Policy page.
Can I change my order after I have placed it?
If you need to make changes to your order, please email us as soon as possible at support@furnitureconnectionstore.com. Unfortunately, orders that have already been shipped cannot be changed.
Is my data well protected and safe?
Yes, your security and privacy are our highest priorities. Our website uses SSL encryption to protect your data, and all payments are processed securely through trusted payment partners.
How can I contact customer service?
You can reach our customer service team by:
- Phone: +1 870 732 3300
- Email: support@furnitureconnectionstore.com
- Or simply fill out the contact form on our website anytime.
Thank you for choosing Furniture Connection. We’re here to help!