PRISMA Acacia Desk

We are proud to offer fast, reliable delivery across the United States through our trusted shipping partners.

Shipping Coverage

We currently deliver to all 50 U.S. states. Please note: We do not ship to P.O. Box addresses.

Shipping Methods

• FREE Curbside Delivery for all orders: Your items will be delivered to the curbside at the end of your driveway.

We work with trusted shipping carriers such as FedEx, UPS, or local freight companies, depending on your location

• Our shipping partners will contact you directly to confirm your delivery date.
• Free In-Store Pickup is available during business hours from our West Memphis, Arkansas, location.

Order Processing Time

• In-stock items are processed and shipped within 1-2 business days of order confirmation.
• Pre-order items will be shipped within the same estimated timeframes once received at our warehouse.

Delivery Time (After Shipment)

• Arkansas: 2–3 business days
• All Other U.S. States: 3–5 business days
• Estimated delivery time: 3–7 business days, depending on the customer's location.
• Order Cutoff Time: Orders placed before 6:00 PM (EST) will be processed the same business day. Orders placed after this time will be processed on the following business day.

If you do not receive your order within the expected time frame, please contact our customer support team for assistance.

Pickup Location

Furniture Connection Store
1713 North Missouri Street
West Memphis, AR 72301
United States

Store Hours:
Monday – Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Customer Support

If you have any questions or need help with your order, please contact us:

Phone: +1 870 732 3300

Email: support@furnitureconnectionstore.com

💬 Contact Form: Available 24/7 on our website

Returns

We want you to be completely satisfied with your purchase. If you are not happy for any reason, you may return your items within 30 days from the delivery date.

• Return Period: 30 days from the delivery (not purchase) date.
• Restocking Fees: None.
• Return Shipping Cost: Free for customers — we cover all return shipping fees.
• Return Condition: Items must be returned in original, unused condition with tags and original packaging.

Please note:
The return period is based on the delivery date to ensure fairness and sufficient time for evaluation.

Conditions for Returns

• Order Cancellation: Contact us at support@furnitureconnectionstore.com before shipment to cancel your order and receive a full refund.
• Damaged on Arrival: Inspect your order upon delivery. For items damaged during shipping, contact us immediately with photos and a description. We will arrange a return, replacement, or refund as per your choice.
• Defective Items / Warranty Claims: For manufacturing defects or warranty issues, contact support@furnitureconnectionstore.com. We will assist you with repair, replacement, or refund based on our warranty terms.
• Change of Mind: Returns accepted within 30 days of delivery if the item is unused, with tags and original packaging. Contact our support team to initiate the return.
• Exchanges: Follow the same process as returns for a change of mind. After we accept your return, place a new order for the desired item.
• Wrong Product Received: If you receive an incorrect product, contact us immediately. We will arrange a return and send the correct item at no extra cost.

How to Submit a Return

1. Contact Us: Email support@furnitureconnectionstore.com with your order number and reason for return.
2. Return Authorization: We will review your request and provide a return authorization and shipping label if applicable.
3. Pack & Ship: Return the item in its original condition and packaging to the address provided.
4. Attach Documents: Include the return authorization and any photos if claiming damage or defects.

Refund Process

Once we receive and inspect your return, we will notify you of the refund decision.

• Approved Refunds: If approved, refunds will be processed to the original payment method within 7 business days.
• Refund Timeline: Depending on your bank or payment provider, refunds may take up to seven business days to appear in your account.

If you have any questions or concerns regarding your refund, please contact our customer service team.

Contact Information

• Phone: +1 870 732 3300
• Email: support@furnitureconnectionstore.com
• Address: 1713 North Missouri Street, West Memphis, AR 72301, United States
• Store Hours: Monday - Saturday, 09:00 AM - 06:00 PM
• Customer Support: Available 24/7 via Contact Form

Thank you for shopping with us. We appreciate your trust and support.

Thank you for choosing Furniture Connection Store for your purchase. We are committed to providing you with a smooth and secure shopping experience, and our payment policies reflect this dedication.

Currency:

All transactions on our website are processed in USD ($).

Secure Payment Process

At Véron The Label, we take the security of your personal information seriously. To ensure your details are protected, we utilize advanced encryption and security protocols, including SSL, throughout the payment process.

Accepted Payment Methods:

We offer a variety of secure payment options for your convenience. During checkout, you can select from the following trusted payment methods:

• Visa
• Mastercard
• American Express
• JCB
• Diners Club
• Discover
  
• Apple Pay

All our payments are securely processed, and the site is compliant with all applicable practices for the same, including SSL certificates.

Contact Us

• Phone: +1 870 732 3300
• Email: support@furnitureconnectionstore.com
• Return Address: 1713 North Missouri Street, West Memphis, AR 72301, United States
• Store Hours: Monday - Saturday, 09:00 AM - 06:00 PM
• Customer Support: Available 24/7 via Contact Form

Thank you for shopping with us. We appreciate your trust and support.